Last week my mouse started shorting out and then died. I was a bit miffed because it is a brand new mouse (within the last month), but we didn't have the receipt or box for it any more. I tried plugging it into the back and front USB ports, but to no avail. It was dead.
Or so I thought.
I went and bought another one. I took it out of the box, plugged it in and it didn't work! Ack. So, I tried it on Matt's computer (what I should have done with mine in the first place!) and it worked. That meant my USB ports were just plain toast. My computer is falling apart piece by piece. Partially because it's old. Partially because of Dean playing with it. Luckily we just have to get a new case, a few parts and rebuild one of Matt's old computers which will end up being better than mine anyway. So I repacked the mouse and took it back that same day. (Matt got my mouse to work using the adapter and the PS2 plug in. Unfortunately, however, I can't access any pictures from my camera until we get my new computer.)
That cashier must have been fairly new because as he scanned it he said, "Oh, we can't put the money back on your card the same day. We'll have to give you a gift card." I didn't want a gift card so I said I'll come back another day.
That day was today.
Upon arriving at the store, the cashier returning it said, "Oh, we only do exchanges on opened electrical stuff. That's our policy." I had Dean on my hip (who was snuggling right into my shoulder) and I said something like, "Oh man. I took it out of the box once and realized it was my USB port that was the problem, not the mouse. I tried to return it that same day, but there was some confusion. That's really too bad." I think he felt sorry for this pregnant little mama and he said, "Well, we could call a manager and see if there's anything we can do." I kind of hesitated because I didn't want to be one of those annoying customers, but it was over $20 so I figured I'd just see if there was anything that could be done.
He called the manager and I hear, "Yes I explained the policy. She just wants to see if anything can be done." and then he moved away a little and said something else. The manager came over and looked at the box, made sure everything was there, explained the policy and said, "Well, the box still looks new and nothing is wrong with the merchandise. I can still sell this, so I will go ahead and take it back this once. Just know that our policy is blah, blah, blah for future reference." Woohoo! And just like that. $20 back on my card.
As the cashier was finishing up he said, "You know, I wouldn't have called the manager if you hadn't been so nice and understanding in the first place. I told him that everyone needs a break sometimes." Haha.
Well, here's to not cussing out the cashier when things don't go your way!